Terms and conditions

All our journeys are pre-booked. Standard journeys can be booked and paid for online through our booking system, which shows its own terms when you book. For weddings, events, groups and business travel, we send you a tailored quote, and nothing is booked until you confirm it.

All bookings are subject to availability.

Cancellations must be made at least 24 hours before your journey. To cancel or change a booking, call us on 01843 55 66 77 with your booking reference.

For airport collections, give us your flight number when you book. We track your flight so your pickup follows the real landing time.

You get 30 minutes of free waiting time from your flight’s recorded landing time. After that, waiting time is charged at £0.33 per minute.

Luggage capacity varies depending on the vehicle and number of passengers. If you are travelling with a large amount of luggage, please let us know when booking so we can provide the most suitable vehicle for your journey.

See our fleet page for what each vehicle carries.

Child seats are available on request. Tell us when you book.

Pets are welcome. There is an additional £10 pet charge. Tell us about your pet when you book.

We work to keep the information on this website accurate and up to date. If anything here differs from what we confirm to you for your booking, your booking confirmation applies.

• Phone: 01843 55 66 77 (24/7)
• WhatsApp: 07445 774214
• Post: Urban Cars Thanet Ltd, 19 Princes Gardens, Margate, CT9 3AP