Privacy policy

This website is run by Urban Cars, a trading name of Urban Cars Thanet Ltd (company number 15464375, registered office 19 Princes Gardens, Margate, CT9 3AP), a pre-booked taxi and transfer service in East Kent. We are responsible for the personal details you give us here. You can reach us at:

• Phone: 01843 55 66 77 (24/7)
• WhatsApp: 07445 774214
• Post: Urban Cars Thanet Ltd, 19 Princes Gardens, Margate, CT9 3AP

When you send a quote request or enquiry, we collect what you type in: your name, phone number and email address, and your journey details. That can include pickup and destination addresses, dates and times, passenger and luggage numbers, flight numbers, venue or event details, and any special requirements you choose to tell us about, such as accessibility needs.

We do not use advertising trackers on this website.

We use your details to answer your request: to work out a quote, plan the right vehicle and timings, contact you about your journey, and carry it out if you book. The legal basis is that you have asked us to take these steps before entering into a booking with us.

We do not sell your details, and we do not use them for marketing unless you ask us to.

• Our drivers, so they can carry out your journey.
• The services that run this website and deliver your request to us by email. They only process your details on our behalf.
• WhatsApp, if you choose to send us your details that way.

When you book online, you use our booking system, which is run by our dispatch provider. It collects your details and handles card payments under its own terms, which you see when you book.

We keep your details only as long as we need them to handle your request and any booking that follows, and to meet our legal and accounting obligations. Then we delete them.

You can ask us for a copy of the personal details we hold about you, and ask us to correct or delete them, or to stop using them. Contact us using any of the details above and we will reply within one month.

If you are unhappy with how we have handled your details, you can complain to the Information Commissioner’s Office at ico.org.uk.